Dispatcher Job at Groome Transportation (ND), Tucson, AZ

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  • Groome Transportation (ND)
  • Tucson, AZ

Job Description

Job Description:
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.

Role and Responsibilities
  • Answer customer inquiries, assist walk-in customers
  • Take new reservations from callers and walk-ins
  • Check in passengers
  • Check road conditions/accidents on major routes and assess re-route possibilities
  • Verify bank for register
  • Direct drivers on the radio about reroutes and accidents
  • Ready driver’s book, keys and radio per run
  • QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
  • Manage lost and found items
  • Inform Operations and Management of any vehicular accidents
  • Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
  • Secure drivers if a driver calls off on a scheduled run
  • Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
  • Update dispatch log for next shift
  • Work varied shifts as needed
  • Contact supervisor concerning any customer service representative absences
  • Perform other duties as required
Job Requirements:

Qualifications and Education Requirements
  • High School diploma or equivalent
  • 1 – 2 years previous customer service or dealing with the public
  • 1+ year handling multiple phone lines
  • Software experience with Word, Excel, and Outlook and other Internet applications
  • Some experience using scheduling and/or reservation software
  • Cash handling experience
  • Ability to communicate effectively in English
Satisfactory completion of each of the following:
    • Background investigation
    • Drug test
Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website:

Job Tags

Shift work

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