Job Description

As a Fishing and Sporting Goods Retail Associate at Mountain Hardware and Sports, you will have the opportunity to share your passion for the outdoors while helping customers find the right gear for their adventures. Whether you’re knowledgeable about fishing, camping, and outdoor sports, or eager to learn, this role involves assisting customers on the sales floor, processing transactions, merchandising, learning across departments and more. If you have experience in retail, or an interest in fishing, camping and outdoor products, this position could be a great fit.

As a 100% employee-owned company, Mountain Hardware and Sports proudly offers stability, growth and a career path with generous industry-leading benefits.

Work location: on-site (Donner Pass location)

Schedule: full-time (40hrs/week)

Core Skills

Professional and friendly demeanor — creating a welcoming first/last impression for customers

Active listening — identifying what customers are asking for

Clear communication — explaining options and guidance confidently

Problem-solving — helping customers find the right product or solution

Adaptability — shifting priorities based on store traffic or needs

Multi-tasking — managing multiple customer interactions appropriately

Duties and Responsibilities

*Duties, responsibilities, skills and qualifications outlined in this document are not exhaustive and may change as determined by the needs of the company.*

• Greet customers and assist with Fishing and Sporting Good products and recommendations

• Provide product knowledge, promote, and sell home décor items, recommending complementary products

• Set up, maintain, and organize attractive product displays that align with promotions and seasonal trends

• Process transactions accurately, handle special order requests, and assist with receiving and stocking merchandise

• Assist in loading/unloading merchandise and maintaining a clean, organized, and safe department

• Stay updated on industry trends in fishing and sporting goods

Skills and Qualifications

• Must be able to work in the United States

• Must be at least 18 years or older

• Must be able to communicate effectively in English

• Must have ability to lift up to 56lbs

• Must have ability to use a ladder

• Ability to use provided computer, programs, and technology-based equipment when needed

• Ability to perform duties in a fast-paced, confined environment while maintaining focus and efficiency

• Ability to multi-task

Experience

• Customer service: 1+ year (preferred)

• Fishing and Sporting Goods related experience: 1+ year (preferred)

Benefits

*Certain benefits offered to full-time year-round employees only*

• Paid Time Off (Vacation Pay)

• Paid Sick Leave (Sick Pay)

• Paid Meal Periods

• Medical, Dental, and Vision health insurance

• Employee Stock Ownership Plan - ESOP

• 401k with Employer Match

• Employee Store Discount

• Employee Referral Program

• Fitness Reimbursement ($300 a winter season)

• Access to Ski California Gold Ski Pass Access (transferable ski pass to be used at any California ski resort)

• Annual Reviews and Increases

• Christmas Bonus

As a 100% employee-owned company, we’re more than co-workers—we’re a team of owners dedicated to supporting our community with quality products and friendly service. Through collaboration, openness, and a sense of belonging, we foster a workplace where careers thrive, differences are embraced, and our community impact makes us proud. We are an equal opportunity employer committed to building a diverse, inclusive team.

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