Job Description
HR CONSULTANT
Position Summary:
We are looking for a qualified HR Consultant in Billings, MT to join our team.
The HR Consultant will possess in-depth knowledge of human resources management. They will have experience in consulting as well as dealing with actual HR issues. This position is responsible for coordinating the development and delivery of strategic service plans for their assigned client base and for monitoring the execution of the plans. They will be responsible for resolving issues and for strategically engaging with their clients, ensuring high utilization of human resources services and client retention. This role will collaborate with internal and external stakeholders in the planning, development, implementation and evaluation of the client activities and will provide clients with strategic and tactical HR guidance.
Duties And Responsibilities
- Build and maintain strong, long-lasting client relationships through regularly scheduled proactive and strategic client meetings.
- Develop trusted advisor relationships with clients by making recommendations about sound HR solutions, based on knowledge of employment law, compliance and state and federal regulations.
- Manage a book of business by developing and maintaining relationships and delivering human resources services and high-touch account management to a portfolio of clients across multiple states and industries. Proactively consult with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives. Works with clients to effectively develop, implement and deliver customized client service plans.
- Provide customized solutions in accordance with internal standards and HR best practices that enhance communication, productivity, organizational culture and work practices and reduce liability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, investigations, hiring/on-boarding processes, coaching counseling, legal and regulatory compliance, reductions in force, termination analysis, and succession planning.
- Deliver high touch account management services including the coordination of timely resolution to client inquiries by working closely with internal department teams, ensuring client satisfaction is achieved.
- Proactively engages with client management and key decision makers to continually understand evolving organizational strategy and goals.
- Participate in prospect meetings with sales and service team members in order to provide insight on potential benefit to prospective client.
- Independently develop, customize and implement client service plans to ensure the timely and successful delivery of company solutions according to customer needs and objectives.
- Analyze client needs to initiate and lead human resource programs and projects.
- Recommend and execute training to improve business operations and minimize liability internally and with clients.
- Manage Benefits open enrollment activities for the designated book of business.
- Coach client contacts on HR best practices and make recommendations on improvements around strategy and tactical HR functions.
- Complete administrative responsibilities such as, but not limited to, the creation of handbooks, content creation, client communication efforts, policy development, and investigation reports.
- Properly and timely document all client related interactions in the CRM and HRIS.
- Ensure compliance under federal and state regulations and law
- Ensure consistency across site, region, and company
- Adhere to company guidelines and policies
- Travel to perform on-site client visits and internal meetings.
- All other duties as assigned.
Required Experience
- A minimum of 3-5 years of Human Resources experience.
- 3 years HR/account management experience either in consulting or corporate environment and/or in a relationship building role.
- Bachelor's degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
- Strong business acumen with the ability to think strategically and to understand a client's underlying business and organizational issues.
- Strong service orientation.
- Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
- Must have reliable transportation and ability to travel to client sites. Travel up to 20%
- PEO experience is a plus.
- Preferred experience in benefit plans and open enrollment
- Must maintain a current SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or be able to obtain one within 12 months of hire.
Employment Type
Full-time
Job Tags
Full time, Work experience placement, Work at office