Job Description

Key responsibilities:
- Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
- Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.
- Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
- Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
- Handling User onboarding and offboarding tickets for JDE
- Collaboration: Work with cross functional teams, including development and business users, to understand requirements and address system problems.
- Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
- Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
- Development and Maintenance: Assist in developing, testing, and deploying customizations for manufacturing-specific JDE modules, such as Work Order Processing and Shop Floor Management.
- Technical Support: Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials BOMs.
- Requirements and Design: Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents.
- Collaboration: Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices.
- Testing: Support the design and execution of various tests, including unit testing, user acceptance testing (UAT), and integration testing.
- Documentation: Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures.
- Integration: Assist with data migration and integration tasks between JDE and other enterprise systems, such as MES (Manufacturing Execution System).



Required skills and qualifications
- A bachelor's degree in a related field like computer science, information technology, or engineering.
- 1 3 years' experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.
- Familiarity with PL/SQL
- Problem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.
- Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Ability to collaborate with and communicate effectively with technical and non-technical staff.
- Experience with troubleshooting, root cause analysis, and implementing solutions.
- Knowledge of software support methodologies and bug tracking tools

Job Tags

Permanent employment

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