Job Description

Patient Services Representative

JOB-10046162

Anticipated Start Date

April 13, 2026

Location

Norfolk, VA

Type of Employment

Contract Hire

Employer Info

Our client is one of the largest and most prestigious pediatric health care providers in the country and the leading pediatric health system in North Texas. Their mission is to make life better for children and be committed to the community. In addition to providing health care, they are a leader in life-changing treatments, innovative technology and ground-breaking research, advocacy, education, and preventive care. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits.

Job Summary

The Patient Services Representative in the Emergency Department (ED) serves as the first point of contact for patients and families, ensuring a positive and efficient registration experience. This role is critical in supporting patient flow, maintaining accurate records, and ensuring all administrative processes are completed in a timely and professional manner.

Job Description

• Greet and assist patients and families in a courteous and professional manner
• Collect, verify, and update patient demographic information
• Verify insurance eligibility and coverage accurately
• Collect co-payments and process financial information
• Obtain required consents (in-person, phone, or legal authorization as needed)
• Scan and upload documents into the electronic medical record system
• Complete patient registrations and admissions for hospital services, including the Children’s Pavilion
• Maintain accurate and timely documentation
• Provide support across multiple departments within CHKD as needed
• Perform additional duties as assigned

Skills Required

• Strong customer service skills with a patient-centered approach
• Knowledge of insurance verification and healthcare coverage (required)
• Ability to work in a fast-paced, high-volume environment
• Excellent attention to detail and organizational skills
• Dependable, adaptable, and able to manage changing priorities
• Strong communication and interpersonal skills
• Ability to handle challenging situations with professionalism
• Comfortable working with multiple systems and technologies
• Prior hospital registration experience preferred, but not required
• Team-oriented mindset with the ability to collaborate effectively with diverse individuals
• Shift: 9AM - 5:30PM

Education

• Highschool diploma or GED required

Pay Rate

• $25 per hour (Compensation is offered based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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