Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

 We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Restaurant General Manager will assist in leading the F&B operations for a designated venue. The General Manager will lead all FOH operations and partner with the Restaurant Chef in BOH operations excellence.

This opportunity requires efficient operation and the ability to ensure that guests' expectations for quality product as well as execution of service standards are met. The position oversees the development and implementation of departmental strategies and ensures implementation of service strategy and brand initiatives.

The  Restaurant General Manager  partner with the Assistant Director of Food and Beverage/Director of Food and Beverage, on planning, the long-term outlook, innovative offerings, and P&L analysis.

The Restaurant General Manager will report directly to the Assistant Director of Food and Beverage. The Restaurant General Manager will work closely with culinary leaders (BOH) to have an approximate team of 15 – 40 employees dependent on season.

This position may ultimately assist with other areas as we continue to reopen the resort such as Food Trucks, The Clutch, and Banquets/Catering events when/if applicable.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES (but not limited to)

• Provide leadership and support for all outlets working directly with Managers and Supervisors.
• Assists with the activities of the F&B Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales, and profit.
• Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result.
• Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas.
• Coordinate testing and experimental projects to upgrade products and procedures.
• Reviews and evaluates daily the guest satisfaction and experience.
• Review prices, sources of supply, food and beverage sales trends and inventories. Monitors and controls food, beverage labor and other related costs. Establish purchasing and receiving procedures in conjunction with the Purchasing Department.
• Responsible for upholding of food & beverage concepts.
• Additional duties include but are not limited to:
  • Assist in development of yearly budget
  • Develop monthly and weekly forecast
  • Monitor payroll of department
  • Lead daily staff stand up meetings
  • Attend the bi-weekly management meeting
  • Develop and revise SOPs for the department, as needed
  • Review and approve departmental PAFs
  • Ensure all training and certifications are up to date
  • Monitor and achieve all FLHSS standards are met and timely

POSITION REQUIREMENTS

• Must possess 3+ years management experience in the food and beverage division of hotel and/or resort.
• 3+ years of experience hiring and developing talent.
• Excellent communication skills with fluency in English required.
• Must possess a High School Diploma or equivalent, some college preferred.
• Must be proficient in POS systems, Inventory Management Systems and Microsoft Office.

  MANAGERIAL WORK ACTIVITIES

• Ensure property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to company SOPs.
• Conducting annual performance appraisals with direct reports.
• Communicates and executes departmental and property emergency procedures.
• Recruiting for food & beverage team members.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Employees receive on-going training to understand guest expectations.

  COMPLIANCE REQUIREMENTS

• Must have a valid driver’s license, motor vehicle background check will be completed
• Alcohol Awareness Certification (must comply with State regulations)
• Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
• Food Handlers Certification (must comply with State regulations)

  QUALIFICATIONS, SKILLS, & ABILITIES

• Strong organizational management and analytical skills.
• Innovative thinker that will challenge business processes and concepts to drive results.
• Clear, concise written and verbal communication skills.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.

  WORKING CONDITIONS – PHYSICAL/MENTAL REQUIREMENTS

• Must be able to work in a fast paced, deadline driven environment.
• Must be able to stand/walk for prolonged periods of time.
• Must be able to lift, up to 40 pounds
• Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.
• Flexible schedule: days and times may vary based on need including weekends and/or holidays.

  Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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