Job Description

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

The Client Experience Lead reports into the Head of Product – Private Credit and will serve as the strategic bridge between our Private Credit clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product-minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams. 

As the primary product and technology expert fo r standard Private Credit clients, you will own the client-facing roadmap, lead structured discovery initiatives, and ensure the AD Intelligence platform delivers a market-leading, AI-native servicing experience. This role demands both strategic vision and hands-on execution to shape how Private Credit clients interact with our platform during this critical initial market roll-out phase. 

Your responsibilities 

Client Engagement & Discovery 

• Own and optimize Private Credit client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out 
• Lead structured discovery sessions with Private Credit clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations 
• Serve as the primary product and technology expert for Private Credit clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities 

Roadmap & Strategy 

• Develop and maintain the Private Credit client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Credit data/analytics roadmaps 
• Quantify the impact of roadmap initiatives where possible to support data-driven decision-making 
• Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning 

Cross-Functional Leadership 

• Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap 
• Deliver clear requirements for technical design and execution of the highest priority work 
• Work closely with the Head of Client Portals as the Private Credit subject matter experts to ensure consistency and ease of use throughout ADI for Private Credit use cases 

Product Excellence 

• Create a market-leading experience for Private Credit clients through an AI-native integrated servicing platform 
• Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform 
• Drive continuous improvement through ongoing client feedback loops and market analysis 

Your profile

Required Experience 

• 10+ years in product management, with demonstrated progression to senior leadership roles 
• Fluency in Private Credit market dynamics and ongoing trends, with the ability to anticipate client needs 
• Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity 
• Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating 
• Previous roadmap ownership with justified prioritization frameworks and clear outcomes 
• Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches 

Leadership & Stakeholder Management 

• Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision 
• Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure 
• Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects 
• Strong executive presence with the ability to command credibility across technical and business audiences 

C ore Competencies 

• Strategic thinking with strong execution capabilities 
• Exceptional communication and storytelling skills, translating technical concepts for diverse audiences 
• Data-driven decision-making with strong analytical and synthesis capabilities 
• Client-centric mindset with passion for delivering exceptional user experiences 
• Comfortable working in fast-paced, evolving environments with competing priorities 
• Deep understanding of AI-enabled products and platforms (preferred) 

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Salary range: We offer a base salary range of $110,000 - $170,000+ for this role. We encourage all candidate to apply and discuss the final package with the recruitment team.

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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