Tow truck dispatcher Job at Genius Agency AI, Houston, TX

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  • Genius Agency AI
  • Houston, TX

Job Description

About Us

At Genius Agency AI, we are committed to delivering top-notch support services, helping businesses enhance their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck Dispatcher to join our dynamic team. This position is crucial in managing towing requests and ensuring prompt, safe, and efficient assistance to our valued customers.

Key Responsibilities

  • Receive and prioritize incoming calls for towing services.
  • Gather necessary information from clients, such as location, vehicle type, and service requirements.
  • Efficiently dispatch tow trucks to ensure timely service delivery.
  • Track the status of dispatched services and provide clients with updates as necessary.
  • Maintain clear and effective communication with tow truck operators to ensure prompt service.
  • Document all calls and service requests accurately in the dispatch system.
  • Handle customer inquiries, complaints, and feedback professionally and efficiently.
  • Collaborate with team members to optimize dispatch processes.

Requirements

Qualifications

  • Proven experience as a dispatcher, preferably in the towing or transportation industry.
  • Strong communication skills, both verbal and written.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent problem-solving skills and quick decision-making abilities.
  • Familiarity with dispatch software or GPS tracking systems.
  • Strong organizational skills and attention to detail.
  • Availability to work flexible hours, including nights, weekends, and holidays.
  • Self-motivated and able to work independently as well as part of a team.

Benefits

  • 100% remote job working in the comforts of your home
  • Non-toxic environment
  • Growth potential

Job Tags

Remote work, Flexible hours, Night shift

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