Automotive Service Advisor job at Smithtown Nissan Saint James, NY, US

Job Description

About the Company Tantillo Auto Group is a reputable automotive company based in Suffolk County, New York. We have been serving the community for over 20 years, providing top-quality vehicles and exceptional customer service. As a family-owned business, we value integrity, professionalism, and a strong commitment to customer satisfaction. Description of the Role We are currently seeking an experienced and highly motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be responsible for providing excellent customer service, managing customer inquiries and complaints, and recommending appropriate vehicle repair and maintenance services. Responsibilities

Interact with customers to understand their vehicle issues and concerns
Provide accurate and detailed information about available repair and maintenance services
Assist customers in scheduling appointments and ensure timely completion of services
Coordinate with technicians to prioritize repairs and communicate repair updates to customers
Prepare cost estimates and effectively explain service charges to customers
Upsell additional services and products to meet customer needs and maximize revenue
Maintain customer satisfaction by resolving any issues or complaints in a professional and timely manner
Maintain accurate records of customer interactions and service history

Requirements

Prior 2 year experience as an Automotive Service Advisor or in a similar customer service role
Strong knowledge of automotive repair and maintenance procedures
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively
Detail-oriented and organized
Proficient in using automotive service software
High school diploma or equivalent

Benefits Available

Competitive compensation ranging from $70,000 to $100,000 per year
Healthcare benefits including medical, dental, and vision coverage
401(k) retirement plan with employer matching
Paid time off and holidays
Ongoing training and development opportunities
A supportive and inclusive work environment

Job Tags

Full time

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