Job Description

Job Title: Dispatcher

Location (City, State): On-site | Nashville, TN

Industry: Transportation / Towing / Logistics

Pay: $18 - $20/hour

Benefits: This position may be eligible for health, dental, vision, insurance, and 401(K).

About Our Client:

Addison Group is partnering with one of our clients to hire an experienced Dispatcher. Our client operates in a fast-paced, high-volume environment and is specifically seeking a confident, decisive dispatcher who can run the board, direct drivers, and take ownership during high-pressure situations.

Job Description:

This Dispatcher role is focused on true dispatch leadership rather than call taking. The ideal candidate is someone with command presence who can manage volume, make real-time decisions, and maintain control during peak activity. This role requires comfort managing chaos, prioritizing calls, and keeping drivers moving efficiently.

Key Responsibilities:

• Independently manage the dispatch board in a high-volume environment.
• Assign and direct drivers based on priority, location, and availability.
• Make confident, real-time decisions during high-pressure situations.
• Maintain clear, assertive communication with drivers while remaining professional.
• Monitor active calls and continuously adjust assignments as conditions change.
• Serve as the central coordination point between drivers, internal teams, and external partners.
• Maintain operational control without unnecessary escalation.

Qualifications:

• Prior experience as a dispatcher in towing, transportation, logistics, or a similar high-volume environment.
• Demonstrated ability to run a dispatch board rather than solely take inbound calls.
• Strong communication skills with the ability to be assertive with tact.
• Proven ability to stay calm, decisive, and organized under pressure.
• Comfortable managing multiple priorities and making judgment calls independently.

Additional Details:

• Full-time, on-site position.
• Fast-paced, operational environment with high call and dispatch volume.
• Candidates with true dispatch leadership experience will be prioritized.
• This position is eligible for Medical, Dental, and Vision.

Perks:

• Stable, full-time opportunity with a growing operation.
• High-autonomy role with real ownership of dispatch decisions.
• Opportunity to make a visible impact on daily operations and service levels.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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