Inbound Call Center Agent Job at Ice Speak Social, Los Angeles, CA

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  • Ice Speak Social
  • Los Angeles, CA

Job Description

Summary:

We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction.

Key Responsibilities

  • Answer inbound calls from customers promptly and professionally.

  • Provide information about products and services, answer questions, and help resolve complaints.
  • Document customer interactions and update records in CRM systems.
  • Escalate complex issues to supervisors when needed.
  • Meet daily performance goals for quality and call handling.
  • Follow established scripts, workflows, and company policies.

Qualifications

  • High school diploma or equivalent.

  • Strong verbal and written communication skills.
  • Comfortable using computers, CRM tools, and multi-line phone systems.
  • Customer service experience preferred (entry level welcome).

  • Ability to stay calm and professional under pressure.

What We Offer

  • Competitive pay with incentives

  • Paid training

  • Opportunities for growth

  • Supportive team environment

Schedule

Monday–Friday

Job Tags

Full time, Monday to Friday

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