Job Description

Salary: $78,600 - 160,200 per year Requirements:

• We require at least 3 years of hands-on experience with Microsoft Dynamics 365 Customer Service.
• We need strong capability in Dynamics 365 customization, configuration, and development using JavaScript, C#, .NET, and the Power Platform.
• We require experience working with Dynamics 365 APIs, web services, and enterprise integration technologies.
• We look for familiarity with Microsoft Dataverse and the Power Platform, including Power Apps and Power Automate.
• We need excellent analytical thinking, troubleshooting ability, and problem-solving skills.
• We require strong communication skills and the ability to work effectively with both technical and business stakeholders.
• A bachelors degree in Computer Science, Information Systems, or a related discipline is preferred.
• We value experience with Azure services such as Logic Apps and Azure Functions.
• We prefer candidates with Microsoft Dynamics 365 or Power Platform certifications.
• Experience with data migration and ETL tools and methods is a plus.
• Knowledge of DevOps practices and CI/CD tooling for Dynamics 365 deployments is desirable.
• Experience working in Agile or Scrum environments is preferred.
• Prior experience improving CRM performance and service delivery with client stakeholders is beneficial.
• Experience supporting CRM solutions in a federal government setting is highly desirable.
• We require U.S. citizenship.
• We require eligibility to obtain a government Public Trust clearance.
• Applicants must have U.S. work authorization that does not require current or future visa sponsorship.

• We design, develop, and deliver customizations, plugins, workflows, and integrations for Microsoft Dynamics 365 Customer Service.
• We configure Dynamics modules to align with business needs, including entity setup, form design, views, business rules, and automated processes.
• We connect Dynamics 365 with other enterprise platforms through APIs, web services, and middleware such as Azure Logic Apps and Power Automate.
• We partner with business analysts and stakeholders to gather needs and convert them into detailed technical specifications and solutions.
• We perform unit testing, support user acceptance testing, and oversee deployment of enhancements and updates.
• We provide ongoing support, troubleshooting, maintenance, performance tuning, and issue resolution for Dynamics 365 solutions.
• We create and maintain clear technical documentation for customizations, integrations, and operational procedures.
• We ensure our solutions follow Microsoft best practices, compliance obligations, and established security standards.

• Azure
• C#
• CI/CD
• CRM
• DevOps
• ETL
• Support
• JavaScript
• Security
• Web
• Office 365
• ASP.NET
• Cloud

More:

We are Accenture Federal Services, a technology organization within global Accenture dedicated to helping the U.S. federal government strengthen national security, public safety, civilian services, and military health missions. Our team of more than 13,000 people works with a shared purpose to apply technology and ingenuity for meaningful, lasting impact. We have been recognized as a Glassdoor Top 100 Best Place to Work and offer a collaborative, supportive environment where our people can belong, grow, and thrive through hands-on experience, certifications, and industry training. We value inclusion, respect, and diverse perspectives, and we are committed to equal opportunity, veteran hiring, accommodations, and mission-focused innovation.

last updated 19 week of 2026

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