Job Description

Program Manager Bilingual English/ Spanish 

Are you ready to develop the future of retail?  

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.  

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.   

Job Description

We build. We create impact.  

As a Program Manager at Vusion, you will play a pivotal role in leading key strategic programs for our customers in the Americas You will manage cross-functional teams and external stakeholders to ensure the timely delivery of customer solutions and services, driving optimal return on investment.

Key Responsibilities

• Stakeholder Management: Lead collaboration with cross-functional and external stakeholders to ensure successful delivery of strategic programs, aligning with the goals of top-tier customers. 
• Program Leadership: Oversee the program team, ensuring that customer solutions and services are delivered on schedule and meet specifications, maximizing ROI for VusionGroup.
• Program Development: Define program scope, deliverables, resource requirements, and create a comprehensive program plan that includes risk management strategies, budgeting, and performance reporting for both internal and external stakeholders.
• Task Management: Create detailed task assignments and activate escalation protocols as needed to address issues proactively.
• Collaboration: Work closely with Operations, Engineering, Product Management, Supply Chain, and Legal teams to exceed customer expectations and achieve business objectives.
• Risk Management: Take the lead in initial risk assessments and mitigation planning, continuously monitoring risks throughout the program lifecycle to ensure successful outcomes.
• Budget Accountability: Develop and manage project budgets, ensuring alignment with established business goals and objectives.
• Lessons Learned: Implement a process for capturing and analyzing lessons learned from each program, conducting internal reviews with the delivery team to foster continuous improvement and knowledge sharing.

Qualifications

Qualifications

• Experience: 
  • Minimum of 5+ years experience in a Program Manager position, preferably working directly with customers.
  • Demonstrated success in managing complex, cross-functional programs from initiation through completion.
• Skills:  
  • Strong team collaboration and communication skills.
  • Experience supporting or leading teams that include technical staff.
  • Self-motivated and capable of managing cross-functional teams with minimal supervision.
  • Experience contributing to or managing programs in a customer-facing environment.
  • Solid process management and organizational skills.
  • Skilled in reporting and data collection to support decision-making and executive updates.
  • Proficient in Microsoft Office Suite, including Teams.
  • Experience with Project Portfolio Management (PPM) tools such as SmartSheet or similar platforms. 
  • Experience in Customer Relationship Management platforms such as Salesforce or similar platforms. 
  • Fluent in Spanish, with the ability to communicate effectively with bilingual or Spanish-speaking teams and clients.
• Abilities:  
  • Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner. 
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment. 
  • Has the ability to manage programs within a fast-paced innovative / R&D environment/business.
  • Ability to travel as needed: 20% target.
• Education:
  • Bachelor’s degree in business, engineering or a related field.
  • Project Management Professional (PMP) certification required.

We innovate. We help communities thrive.  

Vusion has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.   

We feel supported. You will too.   

Vusion is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:  

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust. 
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans. 
• Financial future: While retirement savings plans vary by country, we help you plan for your future. 
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year. 
• Time off to volunteer and give back to your community. 
• Career Growth: E-learning opportunities and workshops, and global mobility potential   
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.  

Additional Information

All your information will be kept confidential according to EEO guidelines.

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