Job Description

Onsite Location: Scottsdale, AZ

Compensation: $200,000 to $300,000 annually

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Position Summary

The Director of Operations for 10X Roofing is responsible for designing, implementing, and optimizing the scalable operational infrastructure that enables member execution at scale. This role translates strategic objectives into standard operating systems, processes, training, compliance, technology, and performance management practices that ensure consistency, safety, quality, and satisfaction across the network.

The Director of Operations owns the “how” and “who” of operational execution, ensuring that members can deploy best practices at scale. This role collaborates across Product, Technology, Training, Customer Success, Sales, and executive leadership to operationalize strategy and drive continuous improvement.

SUCCESS LOOKS LIKE

• A scalable operating system that supports ~250+ roofing businesses with consistent execution, safety, quality, and performance standards
• Industry-leading metrics for training, safety, compliance, operational performance, and member satisfaction
• Clear dashboards and reporting that drive accountability, transparency, and informed decision-making at all level

OBJECTIVES

• Translate strategic goals into operational plans, SOPs, and playbooks deployable across the member base
• Build and maintain the operating system, including onboarding, training, safety, compliance, scheduling, capacity planning, and performance management
• Implement dashboards, KPIs, and reporting infrastructure to measure safety, quality, throughput, productivity, NPS, EBITDA impact, and member satisfaction
• Identify operational gaps across the member ecosystem and drive corrective action, standardization, and continuous improvement
• Deploy systems, technologies, and tools that enhance productivity and competitive advantage across the network
• Oversee operational onboarding and training for new members to ensure readiness to execute 10X Roofing standards
• Ensure best-in-class safety practices, compliance, and certification standards across all member organizations
• Support integrations, mergers, or acquisitions with an operational lens to ensure alignment, readiness, and performance
• Collaborate with President and executive leadership on long-term operational strategy, resource allocation, and cost containment
• Work with Finance to align KPIs, budgets, hiring forecasts, and cost efficiencies
• Provide operational reporting, insights, and structured feedback loops to inform leadership and guide decision-making

COMPETENCIES

• Deep knowledge of roofing industry operations including licensing, safety, compliance, and regulatory requirements
• Proven success implementing SOPs, playbooks, KPIs, and systems-based execution at scale
• Financial and analytical acumen to build budgets, model efficiencies, and forecast hiring needs
• Experience leading operational integrations during mergers or acquisitions
• Strong process engineering mindset to map workflows, remove bottlenecks, and drive standardization
• Change management capability across diverse stakeholders to drive adoption of new systems and standards
• Intermediate understanding of sales and marketing operations for alignment and supportEDUCATION & EXPERIENCE
• 7–10+ years in operational leadership roles (Director, VP, COO, etc.)
• Roofing industry experience strongly preferred
• Experience in multi-site, franchise, or network system operations a plus
• Experience with CRM, ERP, field operations, and BI systems highly desirable

10X Total Rewards

Your Health

Medical, dental, and vision coverage for you and your dependents, a 100% paid EOS Fitness membership, and a 10% discount from Eat Clean Phoenix because when you feel good, you perform at your best.

Your Future

401(k) with up to 3% company match, uncapped commission opportunities, and non-sales team members earning $20,000+ annually. Your financial growth is just as important as your professional growth.

Your Growth

Access to $250,000+ in educational resources, the 10X Mentorship Program, course reimbursement, and company-supported certifications including PMP and SHRM because we invest in the version of you that's always leveling up.

Your Edge

Hands-on experience with AI integrated into your daily workflows, keeping you ahead of the curve in an ever-evolving industry.

Your Life

Generous PTO that grows with your tenure plus bonus PTO for weekend events worked, competitive parental leave (8 weeks primary / 4 weeks secondary + 1 month remote), pet insurance through SPOT, and Employee Assistance Program through Guardian.

Physical Requirements

• Ability to sit at a desk or computer for extended periods
• Travel up to 50% to visit member locations, assess performance, and support field operations

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Cardone Ventures uses AI-assisted tools as part of our recruiting process. These tools may be used to support resume screening, candidate outreach, or initial assessments. All hiring decisions are made by our People team and hiring managers. If you have questions about our process please contact us.

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